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FAQs
View most of our Frequently Asked Questions below.
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How are Imperial Palate's dumplings different to others?We are not your average dumplings - our choice of ingredients are healthy, nutritious and natural in every bite. Our recipes only use lean (90%), free-range mince meat, no cheap fillers and absolutely no nasties whatsoever! We use our unique blend of flour that is suitable for more sensitive bellies and digestive systems - you get more fibre, nutritional and less carbs in every bite! Our in-house seasoning is also low in sodium and we use only natural sweeteners from fruits only. Our kits are more than just dumplings, we also pride ourselves in providing the whole experience of teaching you to craft your own dumplings. If you want to make everything from scratch, including the dumpling wrappers, please find our blog for the step by step instructions.
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Why are your dumplings more expensive than other frozen dumplings?We source the best ingredients and the costs of this top quality ingredients is reflected in the price. For example, some of the organic ingredients we use can be up to 10 times the cost of non-organic. We believe that the quality of the ingredients and the difference they make to our bodies is well worth it. Wholesome, nutritional dumplings filled with natural goodness at every bite.
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Are all your ingredients natural?When we say natural, we mean our ingredients are carefully selected to ensure they are free from artificial additives, preservatives, and synthetic dyes. We prioritize working with suppliers who share our commitment to sustainability, ethical sourcing, and supporting local communities. We want to serve customers who value authenticity, purity, and superior taste. For instance, our colourful and vibrant dumpling wrappers are all natural colouring from fruit and vegetable powders.
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Where are your ingredients sourced?Where we can, we source most of our ingredients from across New Zealand. Certain ingredients such as specialty flours and seasonings, we have used imported goods.
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How do you ensure your product is high quality?We will never source GMO ingredients or use artificial colouring, flavours or additives. We continue to strive to source all our ingredients where possible, to be organic, vegetables that are grown naturally without the use of synthetic pesticides or fertilisers. Furthermore, we believe in natural flavours from the raw ingredients itself so selecting high quality vegetables and meat will provide the premium taste. Where additional flavour is required, we use natural sugars from fruits and low levels of sea salt for seasoning. Our quality plan is reviewed yearly and this includes continually reviewing our supply chain, partners and manufacturing practices for continuous improvement opportunities.
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What is your recommended storage instructions?Once you receive your parcel through the courier, we highly recommend storing your kits in the freezer as soon as possible, until ready for use. We do provide ice packs and wool liners to keep it frozen for as long as possible on the courier ride to your address. Once thawed, it is highly recommended to use within 24 hours. Please refer to your instructions sheet in your box for more details.
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Is all your packaging recyclable?We have a responsibility to our planet and we want to ensure it is at it's best for the next generation to come. Where we can, we have purposefully chosen to use paper or cardboard. As we are not perfect (yet), we are aware there are non-recyclable plastics used in our packaging. Our goal and aspiration is strive to be 100% recyclable, we are always on the look out for better alternatives out there. Right now, we will focus on ensuring that the food remains safe to consume once it leaves our factory to your home, with the resources available in the current market.
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What sets Imperial Palate's cooking classes apart from others?We are proud to offer a range of cooking classes and workshops for little humans all the way to full grown adult customers. Our classes are designed to provide a fun and educational experience for all ages. Participants can learn a new cooking technique or two, explore a different cuisine, while having fun. Whether you're a beginner or an experienced home cook, our classes cater to all skill levels and are led by our knowledgeable and passionate dumpling instructor - Grace Huen. Premium, unique choices of ingredients, handcrafted sauces and oils. Our cooking classes stand out due to the core focus on our premium ingredients. Our classes provide an opportunity for participants to not only learn culinary techniques but also experience firsthand the exceptional quality of our products. Blend of traditional and contemporary cooking methods. We are dedicated to not only teaching traditional, but a mix of contemporary cooking methods for gluten-free dumpling wrappers as they are extremely delicate to deal with. Fun and engagement. We believe that cooking should be a delightful and enriching experience, and our cooking classes reflect that ethos. Imperial Palate's cooking classes aim to inspire and empower our customers to take back these memories and replicate this at home with others! Additionally, Grace Huen was trained as an Agile Coach and a Design Sprint Facilitator, so she is extremely passionate about ensuring her customer group stays engaged throughout! She also truly believes relationships are built through sharing a meal together.
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What are the recommended lengths of your cooking classes?Generally, adult classes are approx. 3 hours long, children classes are approx. 1.5 - 2 hours long. Adult classes are longer as they will complete most of the prep work, there is also more time provided at the end to mingle and eat afterwards. Children classes are slightly shorter as we assist with completing some of the prep work.
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How much can we personalize our private cooking class?We are committed to ensuring that every aspect of your culinary event reflects your vision and delivers an unforgettable experience for you and your guests. Our goal is to provide you with the finest quality ingredients that inspires creativity and elevate the overall experience. We understand the importance of an unique experience, so we try to offer the flexibility to customize our classes to suit the themes, dietary restrictions, and other preferences for your private cooking class. Please see the table below on some examples, but not limited to, on what you can or cannot personalize. Key reasons are due to restrictions on venue capacity and supplier limitations.
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How often do you run these cooking classes?As these cooking classes are not part of Imperial Palate's core business, we only run sessions seasonally/on-demand. If we find there are more demand for these classes, we will always be keen to be more hands-on and spend more time with all you foodies out there!
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